Raise a request
Contact us within 7 days of delivery via WhatsApp, or our Facebook page with your order ID and reason for return.
Customer Care
Return and refund policy
Your trust matters to us. If something isn't right with your order, here's exactly how returns, exchanges, and refunds work at The Arabian Gift.
7-Day Return
From the date of delivery for eligible products.
Quality Guarantee
Damaged or defective items are replaced or refunded in full.
48-Hour Damage Window
Received something damaged? Share photos and a short video within 48 hours and we make it right.
Easy Exchange
Swap for a different size, color, or variant subject to stock.
When you can return.
- Item received is damaged, defective, or broken on arrival.
- Wrong product, wrong color, wrong size, or wrong variant delivered.
- Manufacturer fault or factory defect identified within the return window.
- Item is materially different from what was shown on the product page.
Return conditions.
- Return request raised within 7 days of delivery.
- Product is unused, undamaged, and in its original sealed packaging.
- All accessories, manuals, free gifts, and warranty cards are included.
- Original order confirmation is presented at pickup.
- Bulbs, glass shades, and crystals must be intact and not installed.
How returns work.
A simple, transparent five-step process — designed so you always know what happens next with your order.
Send photos / video
For damaged or wrong items, share clear photos and a short video within 48 hours of receiving the parcel - including the outer packaging.
Approval and pickup
Once verified, our support team approves the return and shares a courier address.
Inspection
Returned products are inspected at our warehouse to confirm they match the eligibility conditions before a refund or replacement is issued.
Refund or replacement
Approved refunds are processed within 3-7 working days. Replacement orders are dispatched within 3-5 working days subject to stock.
Non-returnable items.
For hygiene, safety, and the handcrafted nature of our pieces, the following categories are not eligible for return or refund.
- Custom-made or personalized heritage products crafted on special request.
- Used, damaged, or altered items after delivery or display.
- Opened Fragrance bottles or products removed from original sealed packaging.
- Clearance, flash-sale, or final-sale items marked non-returnable on the product page.
Exchange and shipping.
- Free pickup if the return is approved as our fault; otherwise, customers ship via courier and the cost is reimbursed.
- Exchange first, refund second - when the same product is in stock, we offer immediate exchange. Refund is issued only when an exchange is not possible.
- Customer error returns (wrong size ordered, change of mind) require the customer to bear two-way shipping cost.
Need to return something?
Talk to a real person.
Our customer care team handles every return manually so you're looked after start to finish. Reach out via any channel below and we'll guide you through it.